Customer Support Supervisor (Thai language)

We are looking for a dynamic Customer Support Supervisor (Thai language), who has experience with the South Asia region in iGaming.

Key Responsibilities:

Supervise the customer support team after the trial period. Ensure high-quality and uninterrupted operation;
Train and evaluate the work of subordinate support operators;
Analyze customer requests and quality metrics, form reports;
Interact with other departments to resolve issues;
Contribute to the development and implementation of operational processes improvements.

Qualifications:

2+ years of experience in customer support, preferably in the iGaming or gaming sector;
Experience in a supervisory or leadership role in customer support is a plus;
Strong leadership skills with the ability to train, mentor, and evaluate team members effectively;
Excellent problem-solving abilities and analytical skills to assess and enhance support operations;
Strong communication skills in both Thai and English languages;
Ability to work in a flexible shift schedule, including long shifts and weekends;
Strong customer-centric mindset with a proactive approach to service improvements.

Additional Information

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