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Service Desk Engineer

  • Europe
  • Support
  • Remote
  • Hybrid

We are looking for a Service Desk Engineer (Warsaw) to join our team.

Your main responsibilities will be:

  • Reproduce, analyze and evaluate requests and their impact to resolve or escalate incidents as needed;
  • Communication on issues resolving with other departments;
  • Control the SLA for incident resolution and escalate unresolved issues;
  • Be the 1-st (partly) and 2-nd (mostly) line of technical support (from the L3 model).

Essential professional experience:

  •  System administrator with proven Office Infrastructure hands on experience (1+ year);
  • Desktop OS administration, hardware;
  • Windows: Client OS support (Windows 10), Windows server 2012 R2(AD, GP, NPS, ADUC, Print Services, DFS);
  • MacOS: Client OS support;
  • Networking: DNS, DHCP, OSI, routing & switching principles;
  • General tags: SCCM, CrowdStrike, Asana, Confluence, Acronis, software/hardware troubleshooting, SQL, Slack, GSuite;
  • Basic Linux knowledge;
  • Customer oriented person;
  • Ability to cope with all the IT related local tasks in offices (prepare workstations, workplaces, etc);
  • Oral and written literacy.